- 800292
- https://www.axa.ae/
AXA is one of the world’s largest insurance companies and has been operating in the Gulf region for 68 years. They offer a number of policies extending to different countries in the region and world.
Getting assistance is easy with AXA, as the company has over 800 employees and 25 branches and retail shops in the region. As well as covering you and your family members, AXA offer coverage for domestic helpers, so you can protect your employees too. If you’re going on a trip, you can extend your coverage to include worldwide medical assistance.
Headquartered in Paris, France, the company took the name AXA in 1985 as a word that would be easily pronounceable in every language on the planet. AXA can trace its history back to the second decade of the 19th Century (like the US giant Aetna), when Mutuelle de L’assurance contre L’incendie (translated as the Mutual Assurance Against Fire, also known as the ‘Ancienne Mutuelle’) was founded in 1816.A
AXA Contact Details
+800 AXA (292) or fill in this web form
Main Branch:
Showroom #4, Um Al Sheif Building,
Plot #514-0, Makani #19694 80701,
Next to Metropolitan Hotel,
Um al Sheif, Sheikh Zayed Road,
Dubai, UAE
Opening hours
9am to 6pm, Sunday to Thursday
Al Nahyan Complex
Building 11 A&B, National Consultative Council Complex,
Delma Street (Street # 13),
Abu Dhabi, UAE
Opening hours
8am to 5pm, Sunday to Thursday
Sharjah City Centre shopping mall
Main Entrance, First Floor,
Al Wahdah Street,
Sharjah, UAE
Opening hours
10am to 10pm, Sunday to Saturday. 2pm to 10pm, Friday
Third Level, Mall of the Emirates
Sheikh Zayed Road
Dubai, UAE
Opening hours
10am to 10pm, Sunday to Wednesday. 10am to 12am Thursday to Saturday
Why Buy AXA Medical Insurance?
AXA offer five customized plans in Dubai and the Northern Emirates and four plans in Abu Dhabi.
The five AXA Smart Health policies for Dubai and the Northern Emirates:
Smart Health Bronze covers all the UAE and has a yearly maximum coverage of AED 150,000, it uses the AXA-6 Pearl outpatient network, the AXA-5 Crystal inpatient network, has 20% outpatient co-insurance, 20% inpatient co-insurance (capped at AED 500 per episode and AED 1,000 per annum), maternity cover AED 7,000 for normal delivery and AED 10,000 for C-Section.
Smart Health Silver covers all the UAE plus any one of India, Pakistan, Sri Lanka, Bangladesh, Philippines, Nepal & Bhutan being your home country. The yearly maximum coverage is AED 250,000, it uses the AXA-5 Crystal outpatient network, the AXA-4 Diamond inpatient network, has 10% outpatient co-insurance, no inpatient co-insurance, maternity cover AED 10,000, and AXA360 (teleconsultation).
Smart Health Gold covers all the UAE plus any one of India, Pakistan, Sri Lanka, Bangladesh, Philippines, Nepal & Bhutan being your home country. The yearly maximum coverage is AED 500,000, worldwide coverage up to AED 50,000 outside the area of cover, Smart Health Gold uses the AXA-4 Diamond outpatient network, the AXA-3 Diamond inpatient network, and has 10% outpatient co-insurance, no inpatient co-insurance, maternity cover AED 15,000, dental cover of AED 1,000 (with 20% co-insurance), and AXA360 (teleconsultation).
Smart Health Regional covers all the UAE and GCC (Saudi Arabia, Kuwait, Bahrain, Qatar, UAE and Oman), plus Jordan, Iran, Lebanon, Syria, Egypt, Tunisia, Morocco, Algeria, India, Pakistan, Sri Lanka, Bangladesh, Korea, the Philippines, Indonesia, Nepal & Bhutan. The yearly maximum coverage is AED 2,500,000, worldwide coverage up to AED 250,000 outside the area of cover, Smart Health Gold uses the AXA-2 Diamond outpatient network, the AXA-2 STAR and International Directory of Hospitals inpatient network, has 10% outpatient co-insurance, no inpatient co-insurance, maternity cover AED 20,000, dental cover of AED 2,000 (with 20% co-insurance), and AXA360 (teleconsultation).
Smart Health Global has worldwide coverage except the USA. The yearly maximum coverage is AED 7,500,000, worldwide coverage up to AED 750,000 outside the area of cover, Smart Health Gold uses the AXA-1 STAR outpatient network, the AXA-1 STAR Plus and International Directory of Hospitals inpatient network, and has 10% outpatient co-insurance, no inpatient co-insurance, maternity cover AED 25,000, dental cover of AED 4,000 (with 20% co-insurance), and AXA360 (teleconsultation).
The Smart Health Abu Dhabi products are as follows:
Smart Health Silver covers all the UAE plus any one of India, Pakistan, Sri Lanka, Bangladesh, Philippines, Nepal & Bhutan being your home country. The yearly maximum coverage is AED 250,000, Smart Health Silver uses the AXA-5 Crystal outpatient network, the AXA-4 Diamond inpatient network, has AED 25 outpatient co-insurance, maternity cover, and AXA360 (teleconsultation).
Smart Health Gold covers all the UAE plus any one of India, Pakistan, Sri Lanka, Bangladesh, Philippines, Nepal & Bhutan being your home country. The yearly maximum coverage is AED 500,000, worldwide coverage up to AED 50,000 outside the area of cover, Smart Health Gold uses the AXA-4 Diamond outpatient network, the AXA-3 Diamond inpatient network, has AED 50 outpatient co-insurance, maternity cover, dental cover of AED 1,000 (with 20% co-insurance), and AXA360 (teleconsultation).
Smart Health Regional covers all the UAE and GCC (Saudi Arabia, Kuwait, Bahrain, Qatar, UAE and Oman), plus Jordan, Iran, Lebanon, Syria, Egypt, Tunisia, Morocco, Algeria, India, Pakistan, Sri Lanka, Bangladesh, Korea, the Philippines, Indonesia, Nepal & Bhutan. The yearly maximum coverage is AED 2,500,000, worldwide coverage up to AED 250,000 outside the area of cover, Smart Health Regional uses the AXA-2 Diamond outpatient network, the AXA-2 STAR and International Directory of Hospitals inpatient network, and has AED 50 outpatient co-insurance, maternity cover, dental cover of AED 2,000 (with 20% co-insurance), and AXA360 (teleconsultation).
Smart Health Global has global coverage. The yearly maximum coverage is AED 7,500,000, worldwide coverage up to AED 750,000 outside the area of cover, Smart Health Global uses the AXA-1 STAR outpatient network, the AXA-1 STAR Plus and International Directory of Hospitals inpatient network, and has AED 50 outpatient co-insurance, maternity cover, dental cover of AED 4,000 (with 20% co-insurance), and AXA360 (teleconsultation).
Value-Added Extras
Customers get access to a network of 3,000 healthcare providers in the region and 800,000 across the globe that will provide both treatment and direct settlement.
You can call the AXA multi-lingual customer service team and get a free medical teleconsultation with doctors 24/7. The company’s affiliated healthcare providers are set up for direct payment of bills, and their online reimbursement system makes sure bills are paid fast.
International emergency medical assistance is part of the Global, Regional and Gold plans and gives access to evacuation and repatriation services 24-hours-a-day, 365-days a year.
The MyAXA Gulf app allows you to find the nearest medical providers, manage your claims, and even speak to a doctor from your smart phone.
How to make a claim
The easiest way to make a claim with Aetna International is online.
Before you make a claim, make sure you have:
- Registered for an AXA.ae web account
- Your policy details to hand, this includes your policy and membership numbers, as well as personal details
- Details about the health care provider you’ve seen, your claim reimbursement form, your invoice and proof of payment, as well as the treatment, consultation or service you received
- Documents that support your claim. If you’re going to submit online (which is the fastest method) they should be in an electronic format
- Your credit or debit card, or other preferred method of payment
Then visit AXA claims portal and fill in the details about your claim.
You can submit multiple claims over a period of time as a single claims submission.
Once you have submitted your claim, AXA send you a claim reference number by email and SMS for you to track your claim. You will be alerted by email and SMS if any documentation is missing or supporting documents are needed.
You can track your claim by either visiting the manage claim page on the AXA website or on the MyAXA app.
Remember: AXA reserves the right to see the original documents when processing your claim(s), so keep these safe until your claim is closed and fully reimbursed.
FAQS
Why should I buy the AXA Domestic Helpers’ Plan?
If you employ a driver, nanny, maid, or gardener, you as an employer are legally required to provide them with health insurance. The AXA Domestic Helpers’ Plan is good value and will protect your staff in case of illness or injury for just AED 677.25 per year.
Who is eligible for the AXA Domestic Helpers’ Plan?
Any worker or domestic helper (including drivers, maids, gardeners, and nannies) who has a valid visa for Dubai or Jebel Ali, and is sponsored by individuals (not by a corporate entity) and who earns AED 4,000 or less per month is eligible for the AXA Domestic Helpers’ Plan.
Does AXA offer direct billing?
Direct billing is where the insurance company pays your bill(s) directly, rather than reimbursing your payment. It is usually arranged in advance of larger, and more expensive, medical treatment. Yes, AXA does offer this service, usually with larger health insurance claims. Go to the AXA Direct Billing Claim Form to claim directly.
Where do I find a healthcare provider that is part of AXA’s authorized network?
Look at the AXA Medical Provider Locator and add your emirate, your health plan, the type of treatment you require, and the type and specialty of the healthcare provider best suited to your treatment.
Does my AXA healthcare policy cover personal accident?
Yes, personal accident cover is included in your health plan. It provides a lump sum ranging from AED 25,000- 150,000 in case of accidental death.