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Where is your insurer's reimbursement claim form?

Find the name on your card. Each link goes to the company's own form or claims page, as it was on 12 November 2026.

  • ADNICInsurer

    Deadline to claim
    Within 120 days of the treatment date, inside or outside the UAE.The form also gives medicalclaims@adnic.ae for documents.
    How to claim
    Bills up to AED 5,000 go through the ADNIC app or online, and copies are accepted. Above AED 5,000 the claim form and original documents go through your broker, your HR department or an ADNIC branch.
    What to attach
    Policy number, medical report, detailed bill, payment receipt, bank details, authorisation form and the claim form. The form adds original dated itemised bills and the original prescription.

  • Al Sagr National InsuranceInsurer

    Deadline to claim
    90 days from the date of service.
    How to claim
    Send the claim through your HR department or to Al Sagr at reimbursement@alsagrins.ae. The forms on its downloads page are the Nextcare and NAS forms.
    What to attach
    Original claim form filled, signed and stamped by the treating doctor, original itemised invoices and receipts, prescriptions, test reports, complete medical reports and your card number.
    Who handles claims
    Nextcare and NAS. The number is on the back of your card.

  • AlmadallahClaims administrator

    Deadline to claim
    Within 60 days from the service date.Printed on the form.
    How to claim
    Submit through the Almadallah website or app, or use the PDF form. Keep your originals if you submit online.
    What to attach
    Itemised original invoices and the prescriptions, reports and results that apply. For a hospital stay, the discharge summary.

  • Bupa GlobalInsurer

    Deadline to claim
    Not stated on its website.
    How to claim
    Claim online in your MembersWorld account or app. There is no paper form. These are Bupa Global’s worldwide pages, not pages for the UAE alone.
    What to attach
    Who the claim is for, treatment details, medical reports or prescriptions, proof of payment and bank details. Invoices must show the patient, the facility or doctor, each service with its cost and date, and the diagnosis.

  • CignaInsurer

    Deadline to claim
    Healthguard: within a maximum of 180 days of receiving treatment.
    How to claim
    On Healthguard plans, send the completed claim form with invoices, reports and a clear diagnosis to Claims.Healthguard@Cignahealthcare.com. On the Essential Benefits Plan, treatment outside the network is not eligible for reimbursement.
    What to attach
    All claim forms completed, with certificates, invoices, reports, test results and a clear diagnosis by a medical practitioner.
    Who handles claims
    Neuron for Healthguard. NAS for the Essential Benefits Plan.

  • DamanInsurer

    Deadline to claim
    Within 180 days.Daman’s claims questions count from the date of service. Its claim form counts from the invoice date. Use the earlier date.
    How to claim
    Submit through the Daman app or your online account on the Daman website.
    What to attach
    Final itemised invoice, proof of payment, a medical report with discharge summary for admissions, the prescription for medicines and optical items, and travel documents for treatment abroad.
    Who handles claims
    In-house.

  • Dubai Insurance (DubaiCare)Insurer

    Deadline to claim
    Not stated on its website.
    How to claim
    Submit through the DubaiCare online portal or app. The form must be filled, signed and stamped by the treating doctor and by you.
    What to attach
    The completed form, prescriptions with paid bills for medicines, laboratory and radiology reports, the discharge summary for a hospital stay and bank transfer details.
    Who handles claims
    In-house, under the DubaiCare name.

  • Dubai National InsuranceInsurer

    Deadline to claim
    Within 60 days for treatment in the UAE and 90 days for treatment outside it.From the group medical procedure. Individual plans are not stated separately.
    How to claim
    On a group plan, the claim goes through your company. The forms are the administrator’s: MedNet, Nextcare or NAS.
    What to attach
    Copy of your health card, original dated itemised bills and receipts, the original prescription, test results and, for a hospital stay, a medical report or discharge summary stamped and signed by the treating doctor.
    Who handles claims
    Nextcare, MedNet, NAS, Neuron, Aafiya and Almadallah, by plan.

  • FMC NetworkClaims administrator

    Deadline to claim
    Not stated on its website.
    How to claim
    The downloads page lists a "Medical Expenses Reimbursement Claim Form" for members. The FMC Network app also takes claims.

  • GIG GulfInsurer

    Deadline to claim
    Not stated on its website.The form says "within the period stipulated in your membership handbook". Check your handbook.
    How to claim
    Submit through the MyGIG Gulf app or the online portal.
    What to attach
    Claim form filled and signed by you and the treating doctor, an itemised tax invoice, and a "PAID" stamp or card slip.

  • MedNetClaims administrator

    Deadline to claim
    Not stated on its website.MedNet’s UAE member guide says deadlines vary by insurer. Check your policy or ask your insurer.
    How to claim
    Claim in the MyHealthPass app or the member portal. There is no downloadable form on MedNet’s site.
    What to attach
    A completed claim form with medical reports, prescriptions, test results, invoices with a breakdown of charges, proof of payment, a doctor’s diagnosis and your IBAN.

  • MetLifeInsurer

    Deadline to claim
    Within 90 days of the incurred date. Claims received after 90 days will not be processed.
    How to claim
    Claim in myMetLife on the web or in the app, or through your HR department on an employer policy.
    What to attach
    A detailed medical report signed by the treating doctor, the itemised clinic or hospital bill, and related lab tests, X-rays, MRIs and reports.

  • NASClaims administrator

    Deadline to claim
    Not stated on its website.The form says timelines are "subject to policy terms and conditions". Check your policy or ask your insurer.
    How to claim
    Email the form and documents to reimbursement@nas.ae, send them by courier, or upload them in the myNAS app. NAS says courier is preferred because some insurers need originals.
    What to attach
    The completed form with the doctor’s signature and stamp, the NAS approval email if you have one, test and imaging reports, prescriptions, the discharge summary for admissions, and all invoices with a breakdown and receipts.

  • NeuronClaims administrator

    Deadline to claim
    Not stated on its website.Ask your insurer. Cigna gives 180 days for its Healthguard plans, which Neuron services.
    How to claim
    Neuron’s website has no reimbursement form. Sign in to myNeuron, call 800 4408, or use the form your insurer provides.

  • NextcareClaims administrator

    Deadline to claim
    Not stated on its website.Nextcare says "Follow your policy terms". Check your policy or ask your insurer.
    How to claim
    Claim in the Lumi app if it is enabled for your plan, or email the form to membercare@nextcarehealth.com. Keep your originals for one year.
    What to attach
    Itemised original invoices and the prescriptions, reports and results that apply. For a hospital stay, the discharge summary, itemised invoices, reports and receipts.

  • Now Health InternationalInsurer

    Deadline to claim
    Not stated on its website.The claims page gives no deadline. Check your members’ handbook.
    How to claim
    Claim in the online portfolio or the app.
    What to attach
    Invoices, medical reports and referral notes if required.

  • Orient InsuranceInsurer

    Deadline to claim
    Health Plus: within 60 days for claims in the UAE and 90 days for claims outside it, from the date of occurrence.From the Health Plus policy wording dated April 2019. Other plans are not stated on the pages listed here.
    How to claim
    Orient’s site has no reimbursement form of its own. Use the form of the administrator on your card: Nextcare, MedNet or NAS.
    What to attach
    Health Plus: the completed reimbursement form from the treating doctor and original itemised receipts.
    Who handles claims
    By plan: Nextcare (Essential Benefits Plan, NEMed, Health Plus), MedNet (Family Care) and NAS (Secure Care).

  • SalamaInsurer

    Deadline to claim
    By form. NAS and MedNet forms: within 60 days in the UAE and 90 days outside it. Neuron form: within 90 days of the start of treatment. Nextcare form: no deadline printed.
    How to claim
    Salama’s forms page has one claim form for each administrator: NAS, MedNet, Neuron and Nextcare. It says to send the completed form to customer.support@salama.ae.
    What to attach
    The completed form, original invoices and receipts, full medical reports with diagnosis and discharge summary, and copies of test results.
    Who handles claims
    NAS, MedNet, Neuron and Nextcare, by plan.

  • SukoonInsurer

    Deadline to claim
    Within 120 days of the treatment.
    How to claim
    Submit the completed form in the mySukoon portal or app, or send it by courier to the address on the claims page.
    What to attach
    The completed, stamped and signed claim form, original invoices showing payment, medical or lab reports, and a copy of the claimant’s insurance card.

  • Takaful EmaratInsurer

    Deadline to claim
    Not stated on its website.
    How to claim
    Takaful Emarat publishes no claim form or reimbursement steps. It says claims and approvals are handled by its administrators, so use the one named on your card.
    Who handles claims
    NAS, Nextcare, MedNet, Almadallah, Ecare and Aafiya.

Whose form do you use?

Use the form of the company named on your card. Many insurers pass claims to a claims administrator such as NAS, Nextcare or MedNet, and the deadline is then the one in your insurer's policy. Where a company's website gives no deadline, check your policy or ask the insurer before the treatment is 60 days old, the shortest deadline on this page.

If a claim is refused, the steps are in the guide to complaining about an insurer.

Sources

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