Aetna International

Aetna International says its plans from Europe, the Middle East, Africa and Asia Pacific ended on 30 November 2023. It had said it would no longer cover most new customers or most renewals in those regions with policy dates from 1 November 2022 for individual business. Its Americas business still serves US expatriates and customers based in the United States, Canada, Latin America and the Caribbean.¹

Aetna introduced its customers to Allianz Partners, which said it would send comparable policy terms around 6 to 8 weeks before each renewal date. Allianz Care says its UAE plans are offered through Orient Insurance PJSC and NextCare. Neither company's announcement says which insurer each former Aetna member in the UAE moved to. Check the insurer named on your current policy schedule.³

Aetna International's home page gives no UAE phone number. It gives 1-800-231-7729 and a contact form behind the member login. For a claim on an expired UAE plan insured by Al Ain Ahlia, email aetna.reimbursement@neuron.ae.¹²

Look for the insurer's name on your policy documents. If it is Al Ain Ahlia Insurance Company (PSC), email aetna.reimbursement@neuron.ae and ask how to submit the claim. If it is an Aetna company, register at www.msh-intl.com or email internationalclaims@msh-intl.com.¹¹

Aetna's pages give two dates. Its announcement of the Allianz deal says customers would stop being on Aetna cover by 31 October 2023 at the latest. Its page for hospitals and clinics says plans from Europe, the Middle East, Africa and Asia Pacific ended on 30 November 2023.²

No Aetna company appears among the insurers or claims administrators on the Central Bank of the UAE register dated September 2026. The October 2023 register listed "Aetna international" under third party administration, registration number 5.⁶

The Pioneer Dubai brochure, marked 9/20, says the plans were insured by Al Ain Ahlia Insurance Co. (PSC). Aetna's page for claims on expired plans also lists Al Ain Ahlia Insurance Company (PSC).¹⁰