Al Sagr Insurance
Al Sagr National Insurance is a Dubai insurer set up in 1979 and listed on the Dubai Financial Market. It is a subsidiary of Gulf General Investments Company. It sells medical insurance to individuals, families and companies, alongside motor, life, travel, home and business cover.
At 30 June 2026 Al Sagr reported a total deficit of AED 125.3 million and shortfalls against the Central Bank's minimum capital requirement, solvency capital requirement and minimum guarantee fund. Grant Thornton gave no opinion on the 2025 accounts on 31 March 2026, and Crowe Mak gave no conclusion on its review of the June 2026 accounts on 14 August 2026. Both reports say a material uncertainty exists that may cast significant doubt on the company's ability to continue as a going concern.14
Out of 5 from 2,778 Google reviews across 8 offices
An average is not a sign of trust. Read recent reviews yourself before you decide.
What customers sayWhat customers say about Al Sagr Insurance
Al Sagr Insurance averages 2.8 out of 5 across 2,778 Google reviews of its UAE offices, read 11 Nov 2026. Offices range from 1.5 to 3.2. Those reviews cover everything it sells, not only health insurance.
Read the Google reviews for each office
Al Sagr Insurance health insurance
Al Sagr sells medical plans for individuals and families under the Flexi name, a Dubai basic plan called ASASI, and plans for companies. Its website gives no table of benefits, policy wording or price for these plans, so ask for them before you buy.
| Plan | Type | What it is |
|---|---|---|
| ASASI | Basic plan | Dubai Health Authority basic plan for employees, including domestic helpers, who hold a Dubai visa and earn a gross salary of AED 4,000 or less.5 |
| Flexi | Individual and family plan | More than 20 enhanced plans for individuals and families. The medical insurance page lists an annual limit up to AED 1,000,000 and a choice of worldwide or limited area of cover.5 |
| Northern Emirates plans | Northern Emirates plan | Plans for Northern Emirates visa holders. The product page gives no limit or benefits for them.5 |
| SME health plans | Company plan | Diamond, Gold, Silver and Bronze plans for companies from 11 employees up to 150 members. Annual limit from 150K to 1 million, with no currency stated on the page. Area of cover from UAE only to worldwide.6 |
| Group health insurance | Company plan | Tailored plans for large groups with claims experience, in the UAE and worldwide.6 |
| Cover | With this insurer | Details |
|---|---|---|
| Annual limit | Depends on plan | Up to AED 1,000,000 on individual and family plans.5 |
| Area of cover | Depends on plan | Worldwide or a limited area, depending on the plan.5 |
| Network and claims administrator, individual plans | Included | Service is provided by the claims administrator NEXtCARE.5 |
| Network and claims administrator, company plans | Depends on plan | SME plans use NAS or MedNet. Group plans can use NEXtCARE, NAS, MedNet, FMC or Whealth International.6 |
| Treatment at a network provider | Included | For emergency care at a provider on your network, show your card on admission. The doctor contacts the claims administrator, and Al Sagr says it arranges settlement of expenses for covered treatment.10 |
| Pre-approval | Included | Handled by the claims administrator's 24-hour claims centre. The number is on the back of your card.10 |
| Medicines | Depends on plan | Up to the annual limit or a lower limit, depending on the plan.5 |
| Dental and optical | Optional extra | Offered as options.5 |
More cover details (3)
| Cover | With this insurer | Details |
|---|---|---|
| Co-insurance | Depends on plan | Plans are sold with and without co-insurance.5 |
| Hospital treatment abroad | Depends on plan | For emergencies abroad that need a hospital stay, direct billing is arranged with the provider according to your policy. Call the number on the back of your card.10 |
| Treatment outside the network | Depends on plan | You pay in full and claim the cost back from Al Sagr.10 |
Published prices
- The Dubai Health Authority's list of participating insurers shows an index rate of 721 for Al Sagr's Essential Benefits Plan, including Basmah and VAT, as of 11 November 2026. Al Sagr's website gives no prices.19
Check before you buy
- The network lists on Al Sagr's downloads page are dated June to August 2023. Ask for the current list for your plan before you choose a hospital.12
- Check that a clinic or hospital is on your network list before treatment. For treatment outside the network you pay the full bill first.10
Policy documents
- NAS Networks, Value and Value LiteNetwork list, 2023
- NAS Networks, Comprehensive, GN, RN, SRN, WRNetwork list, 2023
- NextCare Network, GN, RN, RN2, RN3Network list, 2023
- Value Network List, July 2023Network list, 2023
- Value Lite Network List, July 2023Network list, 2023
- AUG Network, NEXTCARENetwork list, 2023
- Next Care UAE Reimbursement FormClaim form, 2020
- NAS Reimbursement Claim FormClaim form, 2020
How to claim with Al Sagr Insurance
- Claims emailreimbursement@alsagrins.ae
- Claim onlineOpen claim page
Steps
Documents to have ready
- Original reimbursement claim form, filled in, signed and stamped by the treating doctor10
- Original itemised invoices, bills and receipts10
- Prescriptions, if any10
- Reports and results of tests, if any10
- Complete medical reports, such as surgical reports, discharge summary, lab results and radiology reports, if any10
- Your card number10
- Submit a reimbursement claim within 90 days of the date of service.10
- Al Sagr says it settles reimbursement claims within 21 working days of receiving the claim, in line with your policy terms.10
Not happy with a claim? Use the Al Sagr Insurance complaints page first. How to complain about a health insurer.
About Al Sagr Insurance
- Legal name
- Al Sagr National Insurance Co. (PSC)
- Founded
- 25 December 1979, by decree of the Ruler of Dubai1
- Type
- Insurance company writing general and life insurance1
- Owner
- A subsidiary of Gulf General Investments Company, which held 47.08% at 31 December 2025. Near East Investment Company held 8.75%.13
- Listed on
- Dubai Financial Market, symbol ASNIC, listed 4 December 20052
- Headquarters
- Bur Dubai, Dubai11
- UAE branches
- Head office in Bur Dubai, plus offices in Abu Dhabi, Musaffah, Al Ain, Sharjah, Ras Al Khaimah and Sheikh Zayed Road, Dubai. The contact page lists no Ajman office. The 2025 accounts list an Ajman branch.11
- Also sells
- Motor, Life, Travel, Home, Yachts and pleasure craft, Group life, Marine cargo, Marine hull, Property, Engineering, Liability5
- Central Bank
- Listed in the Central Bank of the UAE register, September 2026, number 169
Financial strength
At 30 June 2026 the company reported shortfalls against all three Central Bank solvency measures: AED 421.1 million on the minimum capital requirement, AED 436.4 million on the solvency capital requirement and AED 428.5 million on the minimum guarantee fund. AM Best withdrew its rating in April 2022 at the company's request.
| Agency | Grade | Covers | Date |
|---|---|---|---|
| AM Best | B (Fair), withdrawn, Negative when withdrawn17 | UAE company | 1 Apr 2022 |
News and official actions
- Official action
The company's disclosure under market rules on accumulated losses put them at AED 367,946,098, 160% of paid-up capital, at 30 June 2026. It said it was working on a recovery plan to submit to the Central Bank.14
- Official action
The company's 2025 report lists a Department of Health violation of AED 150,000 and three Department of Health late fee submissions of AED 3,753, AED 15,100 and AED 15,003, all settled that year.13
- Official action
The same report lists a UAE Central Bank late fees submission of AED 22,429 settled in 2025.13
- Shares resume trading on the Dubai Financial Market
MT Newswires reported that a trading suspension that began on 14 August was lifted after the company disclosed its board meeting results.18
- Auditor gives no conclusion on the June 2026 accounts
Crowe Mak cited accumulated losses of AED 367.95 million, 160% of share capital, non-compliance with Central Bank solvency requirements and a lack of information to support the going concern basis.4
- Board resolves to dismiss the chief executive
The board resolved to dismiss Abdel Muhsen Jaber and approved an acting general manager, subject to Central Bank approval.16
- Shareholders do not approve the 2025 accounts
The annual general assembly did not approve the 2025 balance sheet, the board's report or the discharge of the directors. It elected a new board for 2026 to 2029, subject to regulator approval.15
- Auditor gives no opinion on the 2025 accounts
Grant Thornton cited a loss of AED 143.8 million for 2025, accumulated losses of AED 328.8 million, 143% of share capital, and breaches of all three Central Bank solvency measures.1
Contact Al Sagr Insurance
- Phone+971 4 702 8500
- Emailasnic@alsagrins.ae
- ComplaintsOpen complaints page
- HoursLive web chat runs 8 am to 4:30 pm, Monday to Friday.
- Head officeAl Sagr National Insurance Building, Diplomatic Area, Al Seef Road, Bur Dubai, PO Box 14614, Dubai
Branches (6)
| Branch | Address | Phone |
|---|---|---|
| Abu Dhabi | Office No. 2, Mohd Bin Sultan Al Dahiri Building, Sheikh Rashid Bin Saeed Al Maktoum 2nd St (Old Airport Road), Abu Dhabi | +971 2 6211777 |
| Al Ain | Office no. 8, floor 4, Lebanese Roaster Building, Salahudeen Al Ayyubi Street no. 116, Al Ain | +971 3 7640911 |
| Musaffah | Office No. 5, First Floor, Global Ascent Business Center, Sector M4, Musaffah, Abu Dhabi | +971 4 7028500 |
| Sharjah | Office no. 2, Al Hind Tower, Al Khan, Sharjah | +971 6 5724686 |
| Ras Al Khaimah | Office No. 601, Al Naeem Tower II, Al Jaza Street, Al Nakheel, Ras Al Khaimah | +971 7 2270055 |
| Al Mazaya shopping center | Shop G10, Al Mazaya shopping center, Sheikh Zayed Rd, Al Wasl Area, Dubai | +971 4 3399144 |
Common questions
What do Al Sagr Insurance reviews say?
Al Sagr's eight UAE listings on Google Maps average 2.8 out of 5 from 2,778 reviews, as of 11 November 2026. The Bur Dubai head office has 3.0 from 1,133 reviews and the Abu Dhabi branch has 2.5 from 417. The listings are for the company as a whole, not for its health insurance alone.21
Where is the Al Sagr Insurance hospital list for Abu Dhabi?
Al Sagr's downloads page has network lists for NAS and NEXtCARE plans dated June to August 2023. None is labelled for Abu Dhabi. Call the number on the back of your card to check a hospital before you go.12
Where is the Al Sagr National Insurance Company head office?
The head office is the Al Sagr National Insurance Building, Diplomatic Area, Al Seef Road, Bur Dubai, PO Box 14614, Dubai. The phone number is +971 4 7028500.11
Does Al Sagr Insurance meet the Central Bank solvency rules?
At 30 June 2026 it did not. The auditor's review report on its June 2026 accounts says the company is not in compliance with Central Bank solvency requirements. The accounts show shortfalls of AED 421,146,535 against the minimum capital requirement, AED 436,435,854 against the solvency capital requirement and AED 428,527,902 against the minimum guarantee fund.4
How do I claim back a medical bill from Al Sagr?
Email the signed and stamped claim form, itemised invoices, prescriptions and medical reports to reimbursement@alsagrins.ae, or give them to your HR department, within 90 days of the date of service. Al Sagr says it settles claims within 21 working days of receiving them.10
Does Al Sagr sell the Dubai Essential Benefits Plan?
Yes. The Dubai Health Authority lists Al Sagr National Insurance Company as a participating insurer for the plan, as of 11 November 2026. Al Sagr's website describes a Dubai basic plan called ASASI.19
Does Al Sagr Insurance have a credit rating?
AM Best affirmed a Financial Strength Rating of B (Fair) with a negative outlook on 1 April 2022 and withdrew it the same day, because the company asked to leave its rating process.17
Sources
21
1Al Sagr National Insurance, Financial Statements for the year ended 31 December 2025. Last checked 11 Nov 2026. Source document: Financial Statements for the year ended 31 December 2025
2Dubai Financial Market, ASNIC company profile. Last checked 11 Nov 2026. Source document: ASNIC company profile
3Dubai Health Authority, Permitted Insurers. Last checked 11 Nov 2026. Source document: Permitted Insurers
4Al Sagr National Insurance, market filing (Argaam copy), Condensed interim financial information, six months ended 30 June 2026. Last checked 11 Nov 2026. Source document: Condensed interim financial information, six months ended 30 June 2026
5Al Sagr National Insurance, Medical Insurance. Last checked 11 Nov 2026. Source document: Medical Insurance
6Al Sagr National Insurance, Group Medical Insurance. Last checked 11 Nov 2026. Source document: Group Medical Insurance
7Al Sagr National Insurance, Customer Services. Last checked 11 Nov 2026. Source document: Customer Services
8Al Sagr National Insurance, Complaints Service. Last checked 11 Nov 2026. Source document: Complaints Service
9Central Bank of the UAE, CB Register September of 2026. Last checked 11 Nov 2026. Source document: CB Register September of 2026
10Al Sagr National Insurance, Medical Claims. Last checked 11 Nov 2026. Source document: Medical Claims
11Al Sagr National Insurance, Contact Us. Last checked 11 Nov 2026. Source document: Contact Us
12Al Sagr National Insurance, Downloads. Last checked 11 Nov 2026. Source document: Downloads
13Al Sagr National Insurance, Integrated Report 2025. Last checked 11 Nov 2026. Source document: Integrated Report 2025
14Al Sagr National Insurance, market filing (Argaam copy), Detailed analysis of accumulated losses. Last checked 11 Nov 2026. Source document: Detailed analysis of accumulated losses
15Al Sagr National Insurance, Results of the Annual General Assembly Meeting. Last checked 11 Nov 2026. Source document: Results of the Annual General Assembly Meeting
16Al Sagr National Insurance, market filing (Argaam copy), Disclosure of the Board Meeting Results by Circulation. Last checked 11 Nov 2026. Source document: Disclosure of the Board Meeting Results by Circulation
17AM Best via Business Wire, AM Best Withdraws Credit Ratings of Al-Sagr National Insurance Company P.S.C.. Last checked 11 Nov 2026. Source document: AM Best Withdraws Credit Ratings of Al-Sagr National Insurance Company P.S.C.
18MT Newswires via Webull, Al Sagr National Insurance to Resume Trading on Dubai Bourse. Last checked 11 Nov 2026. Source document: Al Sagr National Insurance to Resume Trading on Dubai Bourse
19Dubai Health Authority, DHA Participating Insurers Results. Last checked 11 Nov 2026. Source document: DHA Participating Insurers Results
20Trustpilot, Alsagr Insurance Co. Reviews. Last checked 11 Nov 2026. Source document: Alsagr Insurance Co. Reviews
21Google Maps, Al-Sagr National Insurance Company. Last checked 11 Nov 2026. Source document: Al-Sagr National Insurance Company
- Owner
- Medicalinsurance.ae research team
- Last review
- Next review due
- 10 May 2027
- Status
- Published